Self-hosted remote support software
Remote support software and cloud hosting for IT teams
Support, access and monitor your customers' computers with SimpleHelp. Pay once for the software, and we set up your server for free.
✓ 99%+ uptime
✓ 30-day money-back guarantee
✓ Free setup
✓ No monthly software fees
Set up for you, at no extra cost
1
SimpleHelp installed and configured
2
Your cloud virtual machine deployed
3
Everything tested and ready to use right away
You focus on your business. We handle the technical details.
How it works
Up and running in three steps
Step 01
Choose a software plan
Pick the SimpleHelp plan that fits your team. You pay once per session, with no monthly software fees.
Step 02
Choose cloud hosting
Select a Shared CPU or Dedicated CPU server to run your software. Hosting is required.
Step 03
We set everything up
We configure, deploy and test your software and server, so you can start supporting customers right away.
Features
Everything your technicians need
One self-hosted tool for live support, unattended access and monitoring.
Support
Remote support
Your customer requests help, and a technician connects to their computer to fix the problem.
Access
Unattended access
Connect to remote machines running the Remote Access service, even when nobody is there.
Monitor
Live monitoring
See real-time performance metrics and hardware details for every remote machine.
Present
Presentations
Share a technician's desktop with many attendees through a web-based presentation.
Mobile
Mobile access
Connect to and control remote computers from a phone or tablet browser.
Scale
Built to scale
Standard covers up to 1,000 machines. Higher tiers cover unlimited machines.
Why self-hosted
Your server. Your data. Your control.
You control your data
Sessions run on your own cloud server, not on a third-party service.
No monthly software subscription
Buy the software once and add sessions whenever you need them.
A reliable backup
Keep a secure, independent way to reach your devices if other tools go down.
Pricing
Simple, transparent pricing
You need two things: a software plan and a hosting plan to run it on. Setup is free.
One-time fee
SimpleHelp software
Pay once per session. No monthly software fees.
Standard
$315 / session
Standard 5-session bundle
$1,400 ($280 / session)
Business and Enterprise tiers are also available. See all plans for details.
Required · billed monthly
Cloud hosting
A cloud server to run your software. Every plan includes 24/7 support and setup.
Shared CPU
Basic · 1 vCPU, 2 GB
$30 / month
Professional · 2 vCPU, 4 GB
$60 / month
Enterprise · 4 vCPU, 8 GB
$90 / month
Dedicated CPU
Basic · 1 vCPU, 4 GB
$60 / month
Professional · 2 vCPU, 8 GB
$90 / month
Enterprise · 4 vCPU, 16 GB
$160 / month
Hosting is required to run the software.
FAQ
Common questions
Do I need cloud hosting?
Yes. SimpleHelp is self-hosted, so it needs a server to run on. Choose a Shared CPU or Dedicated CPU hosting plan with your software plan, and we set up both.
What does the free setup include?
We configure and deploy the software and your cloud-hosted virtual machine, then test everything so it is ready to use right away. There is no extra charge.
How does the free trial work?
Sign up on our Free Trial page and use the software free for 30 days.
What is your refund policy?
Every purchase comes with a 30-day money-back guarantee.
How many machines can I manage?
The Standard plan covers up to 1,000 machines. Our higher tiers cover unlimited machines.
How do I get support?
Email us at info@virtualpcsolutions.com. Every hosting plan includes 24/7 support, and you can also schedule a demo to talk to our team.
Try it free for 30 days
Free setup and a 30-day money-back guarantee on every purchase.